Cancellation policy
This Cancellation Policy outlines the terms and conditions under which clients may cancel services purchased from our tech platform. Our goal is to maintain transparency and fairness for both parties while respecting the time, effort, and resources allocated to your project. By using our services, you agree to the terms detailed in this policy.
Eligibility for Cancellation
The following items and services are not eligible for cancellation under any circumstances:
Downloadable software or digital products that have been accessed, activated, or used.
Services that have been fully delivered or completed.
Products that have been damaged, altered, or tampered with after delivery.
For any additional support, feel free to reach out to us through contact@zenscopesolutions.com
Third-Party Services Exclusion
Please note that this cancellation policy does not apply to third-party services purchased or managed through us. These include, but are not limited to:
Domain registration and hosting services
Third-party content or design services
External development tools or integrations
Such services are governed by the individual third-party provider’s terms and conditions, and we do not control their cancellation policies.
Cancellation Timeframe
To qualify for a cancellation, you must submit your request:
Within 24 hours of payment, and
Before the commencement of any work or delivery phase.
Cancellation requests made after the 24-hour window will be subject to review and may not be eligible for approval or modification, especially if work has already commenced.
How to Request a Cancellation
To initiate a cancellation:
Send a written request to our billing department at contact@zenscopesolutions.com.
Include your order ID, service details, and the reason for cancellation.
If applicable, you may also contact your assigned account manager directly.
Your cancellation will only be processed once it has been formally acknowledged and approved by the relevant department.
Modifications to the Cancellation Policy
We reserve the right to update or amend this Cancellation Policy at any time without prior notice. Updates will be posted on this page, and continued use of our services after changes constitutes acceptance of the new terms.
We recommend reviewing this policy periodically to stay informed.
Contact Information
For all cancellation and billing-related inquiries, please contact: contact@zenscopesolutions.com